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Privacy Policy

Last updated: September 2026

I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how I collect, use and protect your information when you visit this website, contact me, or book my dog training services.

1. Who I am

This website is operated by Bryony Cole, trading as Bryony – Dog Trainer.

For the purposes of UK data protection law, I am the data controller responsible for your personal information.

Contact: bryonydogtrainer@gmail.com

Location: North Somerset, UK

2. What information I collect

Depending on how you interact with my website and services, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Address or general location

  • Information about you and your dog

  • Information about your dog's behaviour, training history, breed, age and needs

  • Information you provide when completing an enquiry, consultation or booking form

  • Details of appointments and services you have purchased

  • Payment and transaction information where necessary

  • Information you provide when communicating with me by email, telephone, WhatsApp or other communication methods

  • Technical information about how you use my website, such as your IP address, browser type and device information, where this is collected through website analytics or cookies

Please do not provide information that is not necessary for me to provide my services.

3. How I collect your information

I may collect information when you:

  • Submit a contact or enquiry form on my website

  • Book a consultation or training session

  • Purchase or enquire about a service

  • Communicate with me by email, telephone, WhatsApp or social media

  • Complete a questionnaire or provide information about your dog before a training session

  • Browse or use my website, where cookies or similar technologies are used

4. How I use your information

I use your personal information only where there is a legitimate reason for doing so, including to:

  • Respond to your enquiries

  • Arrange consultations and training sessions

  • Provide dog training and behaviour services

  • Understand your dog's individual needs and training history

  • Communicate with you about appointments and services

  • Process payments and maintain appropriate business records

  • Provide follow-up support relating to your training

  • Improve my website and services

  • Keep appropriate records for legal, accounting and insurance purposes

  • Comply with legal or regulatory obligations

Where you have given your consent, I may also use your information to send you marketing communications. You can withdraw your consent at any time.

5. Legal basis for processing your information

Under UK data protection law, I must have a lawful basis for using your personal information.

Depending on the circumstances, I may rely on:

Contract: where your information is necessary to provide a service you have booked or requested.

Legitimate interests: where processing is necessary for the reasonable running of my business, provided this does not unfairly override your privacy rights.

Consent: where you have specifically agreed that I can use your information for a particular purpose, such as certain marketing communications.

Legal obligation: where I need to keep or provide information to comply with the law.

6. Information about your dog

When you use my services, you may provide information about your dog, including their behaviour, training history, health, veterinary history or other relevant information.

I use this information only where it is relevant to providing appropriate training and advice.

You are responsible for ensuring that information you provide is accurate and up to date.

Where information about your dog's health or veterinary history is relevant, please only provide the information necessary for me to safely and appropriately provide my services.

7. Who I share your information with

I do not sell, rent or otherwise trade your personal information.

I may share relevant information with trusted third parties where this is necessary to operate my business or provide my services. This may include:

  • Website hosting and website service providers

  • Booking and payment providers

  • Email and communication providers

  • Accounting or bookkeeping services

  • IT and software providers

  • Professional advisers, insurers or legal representatives where necessary

  • Government bodies or law enforcement where I am legally required to do so

Where third-party services process personal information on my behalf, I take reasonable steps to ensure that appropriate privacy and security measures are in place.

8. Payments

Where you make a payment for my services, payment information may be processed by a third-party payment provider.

I do not normally store your full payment card details myself.

The relevant payment provider will process your information in accordance with its own privacy policy and terms.

9. Cookies and website analytics

My website may use cookies and similar technologies to make the website function properly, understand how visitors use the website and improve the website.

Some cookies may be placed by third-party services used on the website.

Where required by law, I will ask for your consent before using non-essential cookies.

You can also control cookies through your browser settings.

10. How long I keep your information

I will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer because of legal, accounting, insurance or other regulatory requirements.

When information is no longer required, I will take reasonable steps to securely delete or dispose of it.

11. Keeping your information secure

I take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your rights

Under UK data protection law, you have a number of rights in relation to your personal information.

Depending on the circumstances, these include the right to:

  • Ask what personal information I hold about you

  • Request a copy of your personal information

  • Ask me to correct inaccurate or incomplete information

  • Ask me to delete your information where there is no good reason for me to continue holding it

  • Ask me to restrict how I use your information

  • Object to certain types of processing

  • Withdraw consent where I am relying on consent to process your information

  • Request your information in a portable format in certain circumstances

These rights are subject to certain legal exceptions.

If you would like to exercise any of these rights, please contact me using the details below.

13. Marketing

I will only send you marketing communications where I have a lawful basis to do so.

You can ask me to stop sending marketing communications at any time.

If you receive an email containing an unsubscribe option, you can use that option to stop receiving future marketing communications.

14. Third-party websites

My website may contain links to other websites, including social media platforms and third-party services.

I am not responsible for the privacy practices or content of those websites. I recommend checking their own privacy policies before providing them with personal information.

15. Children's information

My services are primarily provided to adults. I do not knowingly collect personal information from children through this website for marketing purposes.

If you believe that a child has provided personal information through my website, please contact me.

16. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

17. Contact me

If you have any questions about this Privacy Policy or how I use your personal information, please contact me:

Bryony Cole
Email: bryonydogtrainer@gmail.com

18. Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I have the opportunity to address your concerns.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a complaint on the ICO's website.

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